FAQ
Welcome to the Pischel Help Center — find quick answers to common questions about orders, shipping, returns, and more.
🧢 About Pischel
Q: What is Pischel?
A: Pischel is a U.S.-based streetwear and cap store built around effortless urban style. We focus on delivering high-quality, comfortable, and authentic street-ready looks that anyone can wear with confidence.
📦 Orders & Payments
Q: How do I place an order?
A: Simply add your favorite items to the cart and proceed to checkout. Once your payment is complete, you’ll receive an order confirmation email right away.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Apple Pay, and PayPal. All transactions are secure and encrypted.
Q: Can I change or cancel my order after it’s placed?
A: If your order hasn’t shipped yet, contact us immediately at support@pischel.shop. Once it has been shipped, we can no longer make changes — but you can still request a return once you receive it.
🚚 Shipping
Q: Where do you ship?
A: We currently ship only within the United States.
Q: How much does shipping cost?
A: Shipping is always free — no minimum order required.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days and delivered within 2–5 business days, depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with your tracking number and a direct link to track your package.
↩️ Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. All returns come with free shipping, no restocking fees, and no final sale items — everything is eligible.
Q: How do I start a return?
A: Just email us at support@pischel.shop with your order number and reason for return. We’ll send you a free prepaid return label and instructions.
Q: How long does it take to receive a refund?
A: Once your return is received and approved, your refund will be issued to your original payment method within 14 business days.
👕 Products
Q: Are your caps and accessories true to size?
A: Yes! Our items are designed for a comfortable, standard fit. For adjustable caps, you can easily tighten or loosen as needed.
Q: Will you restock sold-out items?
A: Some of our most popular styles are restocked regularly. You can sign up for restock alerts or follow us on social media for updates.
💬 Customer Support
Q: How can I contact you?
A: You can reach us anytime at support@pischel.shop or by phone at +1 (301) 558-3712 (Monday–Friday, 9:00 AM–6:00 PM EST).
We typically respond within 24 hours on business days.
🧾 Additional Info
Q: Do you offer exchanges?
A: Yes! If you’d like to exchange an item for a different size or color, just contact us — exchanges are free and easy.
Q: Are my payment details secure?
A: Absolutely. Our checkout is encrypted and handled securely through Shopify Payments, ensuring your personal and payment data are fully protected.
Still Have Questions?
If you didn’t find what you were looking for, we’re always happy to help.
Reach out to us directly at support@pischel.shop — our team is here to make your shopping experience smooth and worry-free.
Pischel
📍 4704 Woodelves Way, Clinton, Maryland 20735, United States
📞 +1 (301) 558-3712
📧 support@pischel.shop
🌐 pischel.shop